By Eamonn Ryan
Metraclark, part of the Beijer Ref international group, celebrated a vibrant customer evening at A’la Turk restaurant in Gauteng.
The gathering brought together contractors, suppliers and staff for a relaxed evening of networking, industry updates and opened with candid discussion on one of the sector’s most pressing concerns: commercial crime.
The event was notable not just for its professional content, but also for the opportunity it offered attendees to reconnect, share experiences and enjoy social interaction in a friendly, informal environment.
Welcoming customers
Kobus Hattingh, general manager of Metraclark, welcomed the assembled guests. While the Centurion branch had hosted an official reopening in 2022, this marked the first true customer evening since before the pandemic in 2020. Staff from the local branch were introduced, alongside representatives from Pretoria administration and head office teams, creating an atmosphere of connection and familiarity for attendees.
Hattingh highlighted the company’s extensive footprint: 23 branches across South Africa and operations in several African countries, including Ghana, Mozambique, Botswana, Namibia, Zambia and Mauritius. “Our way to market is clear – we do not compete with contractors. You are our business. We buy from manufacturers and distribute directly to you,” he told guests. This emphasis on partnership and support set the tone for the evening, framing Metraclark as a trusted intermediary between manufacturers and contractors.
Addressing the threat of commercial crime
A sobering segment of the evening presented by Metraclark credit manager Ivana de Necker focused on the rise of commercial crime in South Africa. Metraclark’s credit division outlined alarming statistics: commercial fraud had increased in South Africa by 18.5% in the past year alone, equating to nearly 400 European Union reported only 2 600 cases for the same period.
The discussion highlighted how fraud affects businesses not just financially, but reputationally, with impacts including higher insurance premiums, wasted time and operational disruptions. Techniques affecting the HVAC&R sector were explored, from falsified credit applications and phishing emails to fake change-of-banking letters, fraudulent EFTs and even attempts by former employees to transact on old accounts.
Practical examples – including forged documents with copied logos, mismatched fonts and bogus email addresses – were shown to illustrate the risks and underscore the importance of vigilance. Customers were encouraged to verify any suspicious communication directly with Metraclark and to rely on officially confirmed banking details rather than emailed instructions.
In addition to highlighting risks, Metraclark used the evening to showcase measures it has implemented to enhance security and streamline operations:
- Customer barcodes for technicians: combined with one-time password (OTP) authentication and spending limits, these ensure tighter control over who can transact on an account
- A secure remittance portal: facilitating accurate online payment allocations and transparent account management
- An e-commerce platform: offering registration, access to statements and proof-of-delivery documentation, with plans to introduce digital credit notes. Customers using these tools can enjoy both security and convenience, along with potential discounts
These initiatives reflect Metraclark’s broader commitment to protecting contractors’ businesses while providing tools to simplify everyday operations.
Supplier insights: industry knowledge in action
The social aspect of the evening was complemented by supplier presentations, offering attendees a chance to stay informed on the latest technologies and innovations across the HVAC&R sector.
Representatives from Sinclair, A-Gas, Copeland, Maksal, Fuchs, ebm-papst, Danfoss, Rothenberger and Carrier shared updates that balanced technical insights with practical advice. Johan Jooste, Metraclark operations manager introduced each.
Carrier advancing efficiency and reliability
Carrier’s presentation highlighted the latest advances in Highwall, ducted and cassette systems. Innovations focused on enhancing reliability under challenging South African voltage conditions and improving ease of servicing. Contractors were shown how design refinements, improved component tolerances and smarter electronics contribute to more resilient systems that maintain performance even during load- shedding events.
Commercial offerings, including larger-capacity cassette systems, were presented with a focus on energy efficiency and installer-friendly features.
Carrier also outlined its dealer network in South Africa, designed to support quality installations and aftersales service.
The company emphasised a balance of adaptability, efficiency and practical application, reinforcing its commitment to the local market.
Rothenberger Tools that enhance technician performance
Rothenberger’s presentation offered an overview of its global pedigree and range of HVACR tools. From refrigerant recovery units and battery-powered vacuum pumps to manifold sets with optional data monitoring, Rothenberger emphasised durability and innovation.
Notably, the company previewed a compact manifold unit launching locally in April and demonstrated its Roleak Pro refrigerant leak detection device. The presentation highlighted how reliable, modern tools help technicians work efficiently, safely and accurately in an evolving industry.
Danfoss’ flexible controls and efficient refrigeration
Danfoss focused on electronic controllers, compressors and industrial refrigeration solutions. The company showcased compact controllers capable of managing multi-component systems, along with traditional single-coil setups.
On the industrial side, innovations such as fixed-model valve stations for ammonia systems were highlighted. By consolidating multiple valves and piping into a single compact component, Danfoss reduced installation size, material costs and labour requirements, demonstrating a practical approach to efficiency and system simplification.
ebm-papst on meeting new efficiency standards
ebm-papst discussed the recently introduced Minimum Energy Performance Standards (MEPS) for South Africa, requiring IE3 efficiency motors for three- phase units from 0.75kW to 375kW. The company stressed that efficiency gains require both high-performance motors and well-engineered impellers. Their EC motors, comparable to IE5 efficiency levels, exemplify a holistic approach to energy saving and sustainability. The presentation highlighted opportunities for contractors and businesses to improve operational efficiency while complying with evolving regulations.
Fuchs expertise in lubricants
Fuchs showcased its extensive product portfolio and global operations, highlighting over 11 000 products for 55 sectors across industrial, speciality, food and mining applications. Recent expansions, including a new tank farm, increased supply capacity by 40%, ensuring faster delivery to customers. Key product attributes – such as high thermo- chemical stability, low sludge formation, good miscibility and reliable water protection – emphasised Fuchs’ focus on protecting equipment and extending operational life.
Maksal tubes’ high-quality copper solutions
According to a presenter from Maksal Tubes, the company, based in the East Rand and with roots stretching back to the 1940s, has long been a key player in South Africa’s copper tubing industry.
“At Maksal, we start with premium copper cathode plates sourced directly from local mines. Originally, our production relied on extrusion press technology, but in 2016 we upgraded to the cast and roll method. This change not only increased our throughput but also cut energy use, replacing large furnaces with smaller, more efficient units.”
The presenter noted that another milestone came in December 2023, when Maksal introduced an additional upgrade that lifted their daily production capacity to 200km of tubing.
Maksal’s copper tubing, widely used in refrigeration and air conditioning, meets ASTM 280-88 and 743-88 standards, ensuring international recognition for quality and performance. “We also anneal the tubing, making it easier for installers to handle on site,” the presenter added.
Copeland sustainable refrigeration solutions
Copeland highlighted sustainable refrigeration innovations, emphasising energy efficiency and carbon reduction. Key features of its digital units include increased capacity, compact footprints and advanced modulation technology. Copeland also showcased solutions for medium and low-tech applications, including retrofit options and multi-evaporator setups. The presentation reinforced Copeland’s commitment to efficiency, adaptability and long-term sustainability in commercial refrigeration.
A-Gas: environmental stewardship and refrigerant management
A-Gas shared insights into its global operations and commitment to sustainability.
With 70 locations worldwide (15 countries) and nine bulk storage tanks with over 500 metric tonnes of storage facilities across Africa, the company provides a wide range of refrigerants, including new- generation, clean agent fire-protection options. Emphasis was placed on the safe handling of refrigerants, support for the circular economy, and services such as rapid recovery and the ‘Refri-Claim’ programme, allowing customers to return refrigerants for credit. A-Gas underlined collaboration with contractors and suppliers to facilitate the transition away from HCFCs and minimise environmental impact.
Sinclair’s comprehensive air-conditioning solutions
Sinclair highlighted its extensive range of products, from residential high wall air-conditioning units to light commercial multi-strip systems and rooftop inverter solutions. Recent projects demonstrated the adaptability of its systems for various applications. The company also introduced compact, mobile units for caravans, extending its reach into niche markets.
Sinclair emphasised flexibility, reliability and high performance across residential, commercial and specialised applications.
An evening of networking and collaboration
Beyond technical insights, the evening provided a valuable opportunity for attendees to network with peers and suppliers, fostering relationships that are crucial in an industry facing both opportunities and challenges. The social aspect – sharing experiences over dinner, informal discussions and exploring product displays – reinforced the value of partnerships and collaboration in sustaining industry growth.
The Metraclark Centurion event successfully combined learning, engagement and social interaction. Customers were able to gain insights from leading suppliers, explore innovations and discuss practical solutions, all within a relaxed, interactive environment. In doing so, the evening highlighted the importance of partnerships, trust and collaboration in navigating a dynamic and often challenging market.
Ultimately, the event showcased Metraclark’s role as a facilitator of knowledge, security and support, while underscoring the vibrant social connections that underpin the HVAC&R sector. By combining technical expertise with an inviting atmosphere, the company provided an evening that was as informative as it was enjoyable – reinforcing its commitment to both customers and the broader industry community.