By Lebo Ntsane, MMM Segment Service Sales Lead – Schneider Electric Anglophone Africa
How OEMs secure business continuity through SLAs. This is Part Two of a two-part series.
The customer-managed SLA with OEM backup option allows cold chain customers to opt for an SLA with an end user while maintaining a back-to-back SLA with the OEM for continuous technical support. This structure ensures seamless assistance while leveraging our expertise through a direct partnership. The goal is to maximise reliability, ensuring trained personnel are always available nearby.
Furthermore, SLAs provide access to certified field engineers who play a crucial role in ensuring efficient operations and asset longevity through proactive maintenance strategies. Their expertise helps businesses reduce downtime, optimise maintenance schedules, and improve overall equipment performance.
Certified field engineers can conduct advanced diagnostics and testing, comprehensive equipment registration for accurate tracking of asset performance, detailed health reports and predictive maintenance planning.
By leveraging predictive maintenance strategies, businesses can extend asset life cycles through timely interventions, reduce unnecessary maintenance expenses, and ensure better budget allocation for capital and operational expenditures.
This approach enhances peace of mind, ensuring optimised plant efficiency and availability. Certified Schneider Electric engineers, equipped with specialised knowledge, are the only personnel qualified to perform these critical assessments and maintenance services on the company’s equipment.
Ensuring regulatory compliance
Crucially, time-bound SLAs play an important role in ensuring operational continuity by aligning with global safety standards, such as International Electrotechnical Commission (IEC) regulations and workplace safety frameworks. By following IEC standards and global safety frameworks, SLAs provide peace of mind, ensuring that businesses operate efficiently, safely and within legal requirements.
An effective SLA is built on five essential pillars that ensure safety, continuity, trust and efficiency in modern industries. With industries accelerating toward digital transformation, OEMs are already equipped with platforms, systems and software designed to enhance efficiency, reliability and compliance.
Source: Schneider Electric Anglophone Africa