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Turning difficult customers around

 

By: Paul du Toit – regular contributor

 

Difficult customers can be the bane of our lives, the kind of people who take up large chunks of our valuable time, nit-picking seemingly trivial issues and actually costing us money in the process. They are the kind of folk we’d like to shepherd gently in to a barrel of over-fermented port and roll over the cliffs of Dover. But it’s not always the best remedy for our irritation and here’s why…

Read more: Turning difficult customers around

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