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Improving maintenance of HVAC&R systems: a human error perspective

Improving maintenance of HVAC&R systems: a human error perspective

The aim of this article is to identify the possible human errors in the maintenance of HVAC&R systems. An understanding of human errors and their causal factors can assist in the reduction of maintenance failures. By Mfundo Nkosi

Read more: Improving maintenance of HVAC&R systems: a human error perspective

HCFC customs training a success

We received the following report back from the local Department of Environmental Affairs (DEA)’s Lubabalo Maweni on the progress with regards to the HCFC phase out and training of customs officials…

Read more: HCFC customs training a success

HCFC phase out background

Lubabalo Maweni of the Department of Environmental Affairs submitted the following report on where South Africa is with regards to the phase out of HCFCs.

Read more: HCFC phase out background

Customer service: The proof is in the pudding

By: Ilana Koegelenberg – assistant editor

It’s been a couple of months since the Interact Media Defined (IMD) team completed their Congruence Customer Service training – we check in with some staff members to see what difference the training has made in their work-lives.

Read more: Customer service: The proof is in the pudding

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